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I (ashley collins) am supposed to write a letter (send by email) were I have to be the authority of a university and I am writing to a student parent (Andres Bravo Sr.) about his sons (Andres Bravo Jr.) situation.
-It should start first of all introducing myself (Ashley Collins). As an agent of records and admissions for international students.
-after that apologize for not answering the email the parent (Andres Bravo Sr.) sent me about 3 weeks ago. You have to explain that I was very busy the very first week, the second week classes were canceled by the thunderstorm and that after that i was sick.
-After that you have to say that looking at his sons(Andres Bravo Jr.) profile. His son is in probation until the end of the year since the end of spring of 2017 and that is why his grades after summer of 2017 are not showing up in his sons web portal. I have to explain that his grades are doing very well right now and if he keeps up that way nothing will happen and that his probation will be upheld by next year.
-After this you have to say that attached to this email are his sons grades.
-After that state that regarding to the payment of the courses right now i only know that international students can only pay physical with their cards. But that I am going to ask by tomorrow at the financial aid department later or tomorrow what other options are for international payments. State that is way easier if his son pays physical at the university.
-After this apologize one more time for answer this late and say bye very kindly. Put that if there is any other question that feel free to ask.
Pd: this should be very easy for anyone that writes essay. remember i am supposed to be an agent from a university so please be very sophisticated and kind. 1 page or less is perfect. 

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